Liability Representative II - Lakeland, FL

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1600015K Requisition #
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Job Duties & Responsibilities

What sets GEICO apart from our competition?  One key factor is our ability to consistently provide outstanding claims service.  As a Liability Claims Representative II, you are there for our customers when they need us most - after they have an accident.  Being involved in a car accident can be a traumatic experience for most people and it takes a very special kind of person to empathize with and assist our customers when they are worried, upset, hurt or have caused injuries to another party.

As a GEICO Liability Claims Representative II, you will learn how to investigate and handle a variety of claims ranging from minor fender-benders to major accidents resulting in an injury claim. These claims involve liability disputes that often are not cut-and-dry, and can be quite complex! 


As a newly hired associate you'll go through a comprehensive, industry-leading training program.  First, we will teach you basic insurance concepts.  Then, you will advance to learn about complex claim handling, contracts, determining legal liability of a claim, and settlement negotiation.  You will learn to ask the proper questions and listen attentively to make fair and proper settlement decisions for property damage and bodily injury cases.

You will receive fully paid training and in states that require a license we will sponsor you for your Insurance License!

As a Liability Claims Representative II, you will:

  • Empathize and assist customers who have been involved in an auto accident
  • Investigate the facts of an accident that involves a liability dispute, review supporting documentation, determine who is at fault, and make decisions regarding claim payments
  • Reconstruct accidents and take recorded interviews over the phone
  • Investigate the nature and extent of injuries and negotiate claims to a fair resolution
  • Provide insurance information and make arrangements for repair of damage
  • Work with policyholders, claimants, doctor offices, medical insurers, auto repair shops, and often times lawyers and law enforcement
  • Utilize our internal claims system to record, track and monitor insurance claims

Candidate Qualifications

  • 3 or more years of current/recent insurance industry experience to include evaluation of bodily injury and uninsured claims
  • Bachelor’s degree or claims designations such as CPCU, INS, AIC, or Claims Law is preferred
  • Effective verbal and written communication skills
  • Excellent time management, organization, and computer skills
  • Strong analytical and problem solving skills
  • Excellent computer and multi-tasking skills
  • High level of dependability
  • Ability to gather information and make decisions
  • Demonstrated job stability

Must be able to attend Central Liability School in Virginia Beach, VA for 2 weeks and pass exams and training assignments (travel expenses will be paid by GEICO with daily food allowance).



For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.

Our associates' quality of life is important to us. Full-time GEICO associates are offered a comprehensive Total Rewards Program*, including:

  • 401(k) and profit-sharing plans
  • Medical, dental, vision and life insurance
  • Paid vacation, holidays and leave programs
  • Tuition reimbursement
  • Associate assistance program
  • Flexible spending accounts
  • Business casual dress
  • Fitness and dining facilities (at most locations)
  • Associate clubs and sports teams
  • Volunteer opportunities
  • GEICO Federal Credit Union

* Benefit offerings for positions other than full-time may vary.

GEICO is an equal opportunity employer. GEICO conducts drug screens and background checks on applicants who accept employment offers.

How to Apply
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